At Vision Eye Institute, we are proud to be one of Australia’s largest providers of ophthalmic care. Our purpose is clear — to improve the eye health and quality of life of our patients through clinical excellence, innovation, and compassionate care. With a national network of world-class surgeons, state-of-the-art technology, and a commitment to research and education, we are dedicated to delivering the best possible outcomes for our patients — every time.
We look forward to speaking with you about a career at Vision Eye Institute.
The opportunity
As a Medical Receptionist at Vision Eye Institute, you'll play a vital role in delivering a seamless patient experience and supporting our clinical teams. We’re seeking a professional who thrives in a fast-paced environment, enjoys helping others, and is committed to delivering outstanding customer service.
In this role, you will:
- Provide warm, efficient, and professional reception services to patients and visitors.
- Answer and manage phone and email enquiries in a timely and courteous manner.
- Schedule appointments using Blue Chip and CRM systems in accordance with clinical protocols.
- Assist with patient intake, billing, and scanning of medical records.
- Support smooth clinic operations by helping with general administration tasks.
- Contribute to a positive team environment and uphold high standards of patient care.
- Adhere to privacy, safety, and compliance protocols at all times.
About VEI Chatswood
Vision Eye Institute Chatswood has been at the forefront of technological advancements in ophthalmology for 20 years. The clinic has a contemporary interior and features 2 comfortable reception areas, 14 consulting rooms and a treatment room for minor procedures. We are equipped with the latest-generation diagnostic equipment such as an optical coherence tomography (OCT) imaging system for detailed imaging of the retina, Optos for wide-angle retinal imaging, Humphrey visual field testing (HVF), selective laser trabeculectomy (SLT) for glaucoma treatment and Pentacam High Resolution for corneal topography imaging.
We are conveniently co-located with Chatswood Day Surgery, allowing surgical and vision correction procedures to be performed on-site.
Location: Level 3, 270 Victoria Avenue, Chatswood, NSW, 2067
Hours: Monday - Friday office hours (between 7:30am - 5:30pm)
Getting to our clinic
By Car: Our clinic, is conveniently located in the business hub of Chatswood on Sydney’s north shore, around 15 minutes’ drive from the city centre. There is free parking for 3 hours at the Chatswood Chase shopping centre, located just 300 metres opposite the clinic. There is also limited all-day street parking in the surrounding streets of Chatswood and limited disabled parking at our premises (basement level of the car park).
By public transport: Our clinic is accessible by a variety of public transport options. Chatswood Train Station, located about 600 metres away, is a short walk from our clinic and connects to both the T1 North Shore Line and the newly opened Sydney Metro Northwest train line, enhancing access from the outer west. The Chatswood interchange also serves several bus routes, including 115, 120, 137 and 275 and 281, all stopping right beside our clinic.
About you
We’re looking for someone who brings professionalism, warmth, and reliability to every interaction. You’ll be the kind of person who takes pride in creating a calm, welcoming environment for patients—even on the busiest of days.
You will also bring:
- Experience in a receptionist or administrative support role—ideally within a medical, allied health, or specialist clinic setting.
- A working knowledge of medical terminology and familiarity with private health insurance processes (advantageous but not essential).
- A natural ability to communicate clearly and compassionately, both over the phone and in person.
- High attention to detail, with a proactive approach to managing multiple priorities.
- Competence in Microsoft Office and confidence navigating patient management systems (experience with Blue Chip is a bonus).
- A genuine team player mindset—you enjoy supporting colleagues and contributing to a positive, high-performing workplace.
- Current National Police Clearance, Working with Children Check, and the legal right to work in Australia.
Why Join Vision Eye Institute?
At VEI, we’re not just about vision—we’re about values.
- Purpose-led work: Help improve lives through outstanding eye care.
- Culture of excellence: Join a collaborative team that lives our values—integrity, teamwork, and accountability.
- Development opportunities: Gain experience in a leading medical practice and access ongoing training.
- Stability and support: Be part of a trusted national organisation known for innovation, care, and quality.
Join VEI and make a difference—one patient at a time.
Visit our website for more details
