About Us

VEI Hurstville has been at the forefront of technological advancements in ophthalmology for 20 years. The clinic has a contemporary interior and features 2 comfortable reception areas, 9 consulting rooms and a treatment room for minor procedures. The consulting clinic is co-located with our day surgery so the role will provide the opportunity to work in both clinic and hospital settings. 

What We’re Looking For 
Are you passionate about delivering exceptional patient care in a fast-paced medical environment? We are seeking a warm, reliable, and patient-focused Medical Receptionist to join our team on a full-time basis. 

As the first point of contact for our patients and specialists, you will play a key role in creating a welcoming and supportive experience from start to finish. Your strong interpersonal and communication skills, along with your ability to thrive in a dynamic environment, will be essential in ensuring the highest level of service is provided to every patient. 
 
Start Date: September / October 
Location: Hurstville (approx.15-minute walk from Hurstville train station) 
Parking: Street parking and discounted onsite staff parking available  
Our practice operates Monday to Friday between 6:00am and 5:30pm, and as part of our collaborative reception team, you will participate in a rotating roster across these hours. 

Applications should have a cover letter detailing experience as it relates to the essential criteria and aspects of the role. 

Key Responsibilities

• Provide a high-quality service and experience for our patients.  
• Pro-actively support the smooth day-to-day running of the clinic. 
• Perform general reception duties including appointment coordination, data entry, and front-desk support including: (Appointment scheduling for consultations and surgery, coordination of pre- and post-operative care, invoicing, end-of-day banking, management of incoming and outgoing correspondence and preparation of patient documentation, consent forms, surgical quotes, and theatre lists) 
• Effective management of clinic diary. Ensuring patient enquiries are attended to and followed up in a timely manner.  
• Professionally liaise with all internal and external stakeholders including patients, doctors, referrers and colleagues. 
• Manage a high volume of phone, email, and face-to-face enquiries with empathy and efficiency 
• Maintain confidentiality and accuracy when handling sensitive patient information 
• Co-ordinate refractive laser bookings, ensuring patients are well-informed and supported through their laser vision correction journey 

Essential Criteria: 

• Excellent interpersonal and communication skills (in person, via phone and email) 
• A professional, patient-centred approach with a commitment to excellence in service 
• Strong computer literacy 
• High attention to detail and accuracy 
• Ability to work autonomously while contributing positively to a supportive team culture 
• Organised and solutions-focused with ability to multitask during busy periods 
• Willingness to learn and adapt to new systems and procedures 

Previous experience in a Medical or Ophthalmology/Optometry Reception/Administration role will be highly regarded, however applicants with previous experience in customer service roles including banking, hospitality and retail are encouraged to apply.